Draft template — review before launch. This is a starting privacy policy for a small Australian service business. Have it reviewed (and the placeholders below completed) before publishing.
This policy explains how Jacaranda Removals & Storage (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you contact us or use this website. We are committed to handling your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
When you request a quote or contact us, we may collect your name, phone number, email address, the suburbs and property types involved in your move, your preferred dates, and any other details you choose to provide. Our quote and contact forms are powered by GoHighLevel, and submissions are stored in our customer management system. We may also collect basic technical and usage data through your browser.
We use your information to prepare and provide quotes, deliver our removals and storage services, communicate with you about your booking, respond to your enquiries, and improve our service. We may contact you by phone, email or SMS in relation to your enquiry or move.
This site uses third-party services that may process your data under their own privacy policies, including GoHighLevel (forms and customer management), Google Maps (service-area maps) and a Google reviews display. We recommend reviewing those providers’ policies for how they handle data.
Our website and the tools embedded in it may use cookies and similar technologies for functionality and to measure how the site is used. You can control cookies through your browser settings.
We do not sell your personal information. We only share it with service providers who help us deliver our services, or where we are required or authorised to do so by law.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard the information you provide.
You may request access to, or correction of, the personal information we hold about you. To do so, contact us using the details below.
Jacaranda Removals & Storage
ABN: [TODO: add ABN]
Phone: 0438 273 869
Email: [TODO: add contact email]
We may update this policy from time to time. The current version applies from the date it is published on this page.
Last updated: [TODO: add date at launch].